Privacy Policy

This Privacy Policy applies to the website musepay.io and the services operated by Sailrich Pty Ltd (“Company”, “we”, “our”, or “us”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, manage, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

  • Identification documents (such as passport, driver licence, or national ID)
  • Contact details (such as name, email address, phone number, and residential address)
  • Transaction information (such as wallet addresses, bank account details, transaction history, and payment records)
  • Device and technical information (such as IP address, browser type, device information, and website usage data)
  • Communications and support records

2. How We Collect Information

We may collect personal information:

  • Directly from you during onboarding, registration, or use of our services
  • Through communications with you
  • From third-party identity verification and compliance providers
  • From blockchain analytics and transaction monitoring providers
  • Through cookies, analytics tools, and website technologies

3. Use of Information

We use personal information for purposes including:

  • Identity verification and customer due diligence (KYC)
  • AML/CTF compliance and transaction monitoring
  • Processing transactions and providing services
  • Fraud prevention and risk management
  • Customer support and communication
  • Improving and maintaining our services
  • Compliance with legal and regulatory obligations

4. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve website functionality, security, and user experience. This may include services such as Google Analytics.

Users may disable cookies through browser settings; however, some features of the website may not function properly.

5. Data Management and Security

We store and manage personal information in accordance with applicable Australian privacy and data protection laws.

We implement reasonable technical, administrative, and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

  • Access controls
  • Encryption
  • Secure infrastructure
  • Internal compliance procedures

Personal information is only accessible to authorised personnel and trusted service providers.

6. Disclosure of Information

We may disclose personal information to:

  • AUSTRAC and other government authorities or regulators where required by law
  • KYC, AML, sanctions screening, and blockchain analytics service providers
  • Banking institutions and payment service providers
  • Professional advisors, auditors, and legal representatives
  • Technology and infrastructure providers supporting our operations

We do not sell personal information to third parties.

7. Cross-Border Disclosure

Some of our service providers may be located outside Australia, including in jurisdictions such as the European Union and the United States.

Where personal information is transferred overseas, we take reasonable steps to ensure that recipients maintain appropriate privacy, confidentiality, and data protection standards.

8. Data Retention

We retain personal information only for as long as necessary to fulfil legal, regulatory, compliance, operational, and business requirements, including obligations under applicable AML/CTF laws.

9. Your Rights

You may request access to, or correction of, your personal information held by us, subject to applicable legal restrictions.

You may also contact us regarding privacy-related questions or concerns.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on our website.

11. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Sailrich Pty Ltd

ACN: 683680435

Level 10, 36 Marine Pde, Southport, Queensland, Australia, 4215

Email: mgt@sailrich.com